Report Focuses Heavily on Customer Experience and Product Offering

ShoreTel® the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), announced it has received a "Strong Positive" rating in Gartner's April 2010 "MarketScope for Unified Communications for the SMB Market, North America." The report's weighted rating system focuses most heavily on the customer experience and the capabilities, quality, and feature set of the product.

ShoreTel Reaches One Million Phone Milestone With Shipment to Non-Profit Community Health Center Company Ships One Millionth Phone to Clinica Romero, which works on behalf of the underserved population of Greater Los Angeles

The leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), is pleased to announce that is has shipped its one millionth phone to Clinica Romero in Los Angeles as part of an initial deployment that includes more than 180 phones in three locations.

"We're thrilled to be the recipient of the one millionth phone since ShoreTel is one in a million when it comes to phone systems," said Robert Desmond, CFO at Clinica Romero. "The ShoreTel solution provides a solid platform for future growth and enables us to deploy a single phone system across all of our three sites, and manage them from a single point without requiring additional IT resources. Plus, the easy to learn features create a highly efficient call center to better serve our community."

As a private, nonprofit, federally qualified community health center, Clinica Romero operates in East Los Angeles neighborhoods, serving disadvantaged patients, including the homeless, from more than 140 Southern California zip codes. ShoreTel features such as workgroups, hunt groups and office anywhere, help Clinica Romero ensure that no call goes unanswered, and that patients are routed to the most qualified staff member as quickly as possible.

Despite the economic downturn, ShoreTel has maintained a steady growth over the past few years, in part due to its management simplicity and obsessive focus on customer satisfaction. In April 2009, independent analyst firm, Synergy Research, announced that ShoreTel had achieved the No.1 market-share position worldwide in the small and midsize market for its desktop application, ShoreTel Call Manager. In November, Nemertes Research awarded ShoreTel Best Overall VoIP Provider for the sixth year in a row, based on independent surveys of IT professionals.

It has been said before that the "first million is the hardest". We are glad to have ShoreTel as a Premier partner. Let's get the 2nd million!

What’s interesting in 2010?

As the year starts we all look for ways to “start anew”. One of our partners shared with me recently “with 2020 only ten years away, the year 2010 takes on new significance”.

At Accent many of you have know us for years as a provider of solutions. The truth is we hardly come up with the solutions alone. You, our clients, tell us what works best for you and provide the direction we need for a Great Solution.

We have been running the IT Seminars downtown Columbus for nearly three years now and as we “start anew” we are looking for input regarding the topics we should highlight for the upcoming year.

You have the floor.  What is of interest to you? Seminars on general business processes, specific phone technology, Contact Centers, web based solutions  etc…? We are looking forward to some exciting seminars this year with your help. Please send your suggestions to aisoffice@accentservices.com . They will be considered for upcoming events.

Don’t forget that we will be giving away two premium seats to one of the Blue Jackets games on the 19^th. We hope to see you there.

As we begin to total up the donations for Pelotonia we are very grateful for the support you have shown us and The James Cancer Research Center.

We couldn't have been successful without you. Thank you. If you know of others that would like to joing the 1,000's that have raised millions please direct them to the website.

The ride has finished this year but the Fight against Cancer continues. Thank you!

Take a look at some of the pictures from the event here: http://www.flickr.com/photos/42074670@N06/sets

Chances are you've used Google to search the Web. Who hasn't? Google has become a verb (you can look it up in Webster's). Yet the big news from Googel recently is that it's putting programs online---the kind you used to have to install on your business PC.

And would you believe that recently, Accent has become an Authorized Google Reseller! We now offer the solutions that businesses are looking for on their desktop.

Whether your business uses Microsoft Office, OpenOffice, iWork or a different productivity suite, employees shouldn't have to struggle with their software to collaborate. Accent Business Apps ensures that collaborating with employees, partners or clients happens smoothly.

Traditional "collaboration" falls short in today's workplace

Sharing with attachments is inefficient.

• Attachments can be too large to send over email, and take up inbox space.
• Coworkers with incompatible software can't even open your attachments.
• It's easy to lose track of which version of an attachment you should work on.
• Someone gets stuck reconciling everyone's asynchronous edits.

File shares can create workflow bottlenecks.

• Everyone gets locked out of a file when one person forgets to check it back in.
• Coworkers with incompatible software can't even open shared files.
• Teams need IT support to set up new file shares.
• It's difficult to browse or search across multiple file shares.

Accent Business Apps smoothes the process

The Document sharing enhances your company's productivity suite and eliminates the need to collaborate with attachments. Employees can start a project with software like Microsoft Office, and use Docs to share files with coworkers for collaborative editing. Everyone accesses the same online copy of the file in Docs, so there are no attachment compatibility problems, inbox storage quota issues, or versions to reconcile. When the group is done editing, you can keep the file in Docs, or export it back to the original format.

Videos can be more personal and impactful than traditional office documents. Employees can use Google Video to securely share and watch internal videos with no special hardware or software.

Sharing knowledge is simple with the Sites application. Free-form text, file attachments, videos, photos, and other types of information can be organized all together. It's so intuitive that every employee can contribute; no special technical skills are required so coworkers can create rich sites without burdening IT for support.

Best of all, Google search is built-in, so employees can find company information instantaneously.

Who would have thought that a 10 year old company would be a driving force for small to medium sized business?

You Go Google!