While much has been written about Miller’s Magical Number Seven, ShoreTel’s seventh year in a row as Best Overall Telephony Provider in the Nemertes PilotHouse Award annual benchmark is only just making news.
But it’s big news.
For seven consecutive years, ShoreTel has gone up against industry giants, such as Cisco, Avaya and Mitel, and won.
And we’ve won because our customers say so, not because of our size, or our “influence,” or our spread across the industry. Nemertes is an independent research firm that surveys IT professionals and determines the results exclusively on their views and experience.
This year, our customers put us ahead by a massive majority. ShoreTel’s overall score was 4.22, while Cisco trailed behind with the next highest score of 3.90.
And in each of the areas rated—technology, customer service and value—we beat out the competitors and gained in standing.
For a helpful overview of the IP telephony market today and the ratings of all major vendors, download this year’s Nemertes report.