Sinclair Community College is the largest regional provider of online education, with more than 180 different online courses and a mission that focuses on providing accessible, high quality, affordable learning opportunities. As a commuter college that depends on the telephone to ensure smooth communication with students, Sinclair College needed to replace a legacy phone system from a manufacturer that had dropped out of the picture. ShoreTel was Sinclair’s choice for the future.
Sinclair Community College encompasses five remote campuses covering a forty-mile radius from its Dayton Oh campus, and servers more than 27,000 commuter students. The largest regional provider of online education, its’ mission is to provide accessible, high quality, affordable learning opportunities. Of the nearly 37,000 calls it handles during peak registration periods, most concern financial aid and require the expertise of agents with very specific training. As the economy drives more people to move towards new careers and qualifications, Sinclair expects peak call rates to top 46,000 in 2010.
In 2002, Sinclair’s legacy Fujitsu PBX manufacturer went out of business. Although the PBX system met current needs, college staff recognized that the system ultimately needed replacement. With a knowledgeable IT staff active in organizations such as the Association for Information Communications Technology Professionals in Higher Education (ACUTA) which has a well established VoIP special interest group, Sinclair was well prepared to evaluate VoIP and IP-PBX solutions against the specific needs of higher education settings. After talking to Accent Information Systems, a ShoreTel partner, two IP-based communication systems made it to Sinclair’s short list, Avaya and ShoreTel.
Find out more about the solution by clicking this link:http://www.shoretel.com/resource_center/success_stories/Sinclair_Community_College.html