Our Blog

Credit: Marketwire.com

Extends Unified Communications for IBM Collaboration Tools

 

ORLANDO, FL–(Marketwire – January 19, 2009) – LOTUSPHERE — ShoreTel® (NASDAQ: SHOR), a leading
provider of Pure IP Unified Communications (UC) solutions, today announced
that it has begun field trials of the ShoreTel plug-in for IBM Lotus
Sametime.

ShoreTel announced in March 2008 it was working with IBM to integrate
technologies that allow customers to access ShoreTel’s powerful IP
telephony features from within their Lotus Sametime application. Customers
interested in leveraging this integration can now apply to participate in
the field trial by sending an email to fieldtrials@shoretel.com.

The ShoreTel plug-in includes call control and management features of
ShoreTel’s award-winning ShoreWare Call Manager end-user application suite.
With the plug-in for Lotus Sametime, companies can integrate voice
capabilities throughout their IBM Lotus collaboration applications,
providing new ways to increase productivity and collaboration without
requiring users to learn a new program or change their habits. The combined
solution is easy to deploy, easy to manage and easy to use, and offers
unmatched reliability. ShoreTel will preview the capabilities of the
plug-in at this year’s Lotusphere 2009 conference, January 18-22 at Walt
Disney World Swan and Dolphin Resort, Orlando, Fla. in the Foundation lab
and on the exhibit floor in booth #622.

“The ShoreTel plug-in for Lotus Sametime provides customers with more
options for integrating our wide range of unified communications
capabilities with their core business processes to increase employee
productivity and collaboration throughout the enterprise,” said Mark Arman,
vice president of business development at ShoreTel. “Our ongoing work with
IBM reflects our deep commitment to delivering the communications
solutions enterprises need to remain competitive, while ensuring an optimal
customer experience.”

The ShoreTel plug-in adds the following key capabilities for Lotus Sametime
users:

— Telephony presence – System users can see when another person on the system is on a call.

— Click to dial, call by name – Users can easily place a call by selecting a name in the Lotus Sametime or IBM Lotus Notes and Domino directories.

— Telephony control at a click – Telephony features, such as hold, transfer and conference, become intuitively easy.

— Integrated call stack – Users can manage multiple calls from within the Lotus Sametime user interface.

You can see the whole press release here.

 

Leave a comment for Accent?