Our Desktop Support service enhances individual and office productivity by providing support for client hardware selection, software installation and maintenance, file sharing, operating system maintenance and security, virus protection, network security, workgroup printing, and coordination of other computing services with providers and vendors.

We are staffed with a team of responsive consultants, who have a broad range of technical skills and deliver effective and efficient computer support. We are sensitive to the needs of our clients and understand the pressures of their jobs and work environments.

Successful organizations are turning to managed service providers (MSP) for a number of reasons:

  • Limited resources (money, skills, time)
  • An inability to keep current with IT technologies and best practices
  • The high cost of maintaining and operating older products
  • The chaotic, reactive IT environment
  • The desire to automate routine computer maintenance.
  • For a fixed monthly fee, this service provides telephone and on-site support to diagnose and resolve hardware-related issues, and includes the following:

  • An initial audit of sites to be supported in order to assess each PC and all peripheral devices.
  • Documentation of the state of each piece of equipment, including its configuration, specifications and attachment to other hardware.
  • Telephone support for PC’s and peripheral problems.
  • On-site reponse within 8 hours.
  • Labor for any repairs, maintenance or replacement of PC parts.
  • Assistance in resolving problems with laptops, printers and peripheral devices.
  • Contact us today for a free consultation regarding your IT needs.